Analytics
Performance overview
Total Emails
247
+12% from last week
Avg Response Time
4.2h
-18% faster than target
Draft Approval Rate
78%
34% approved with edits
Escalation Rate
12%
30 emails escalated
Email Volume (Last 7 Days)
Mon42
Tue38
Wed45
Thu51
Fri35
Sat18
Sun18
Status Breakdown
Sent189
Pending31
Drafted15
Escalated12
Emails by Issue Type
Order Status68
Shipping52
Product Question41
Stock Query28
Returns24
Care Instructions18
Other16
Agent Performance
Classification Accuracy94%
Drafts Approved As-Is44%
Drafts Needing Edits34%
Tone Examples Used97
Rules Triggered23
Recent Activity
Draft approved
Order status inquiry
Email escalated
Complaint about damaged item
Draft edited
Shipping delay question
Reseller confirmed
bulk.buyer@example.com
Example added
New apology template