Example Bank

Thanks so much for your patience! I've just checked in with our shipping team and your order is on its way — sometimes tracking takes a little while to catch up, but rest assured it's moving. If it hasn't arrived by Friday, drop me a line and we'll sort it out straight away.

Added by Rachel on 1/10/2024

Oh no, I completely get the birthday pressure! Let me look into this right now. I've flagged your order for priority tracking and if there's any risk it won't make it in time, I'll personally make sure we find a solution — whether that's express reshipping or something else that works for you.

Added by Rachel on 1/8/2024

Hey lovely! So good to hear from you again.

Added by System on 1/1/2024

Warmly, The String Ting Team

Added by System on 1/1/2024

I'm really sorry about this — that's absolutely not the experience we want you to have. Let me fix this for you right away.

Added by Rachel on 1/5/2024

To keep your pieces looking their best, we recommend storing them in a cool, dry place away from direct sunlight. Pop them in the little pouch they came in when you're not wearing them — it'll help prevent any tarnishing. Oh, and try to avoid spraying perfume directly on them!

Added by Rachel on 1/3/2024